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Returns Policy

Should you purchase and receive an item or items from this website, you are agreeing to comply and be bound by the following Returns Policy:

Subject to the right of consumers to return goods for refund under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, GTO Parts do not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering.

You have the right to cancel a purchase up to 14 days after receipt of the last possession (“the Returns Period”), subject to the terms and conditions in this returns policy.

To exercise the right to cancel, and prior to returning any goods received, you must inform us of your intention via at least one of the following methods: phone us on +44 1189 401101, email us on or in writing to GTO Returns, GTO House, Floral Mile, Hare Hatch, Reading, Berkshire RG10 9ES, United Kingdom. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Failure to contact us in respect of a return or cancellation in line with one of the methods set out above will result in a delay in processing your refund or the product being returned to you.

All authorised returns must be returned to GTO Returns, GTO House, Floral Mile, Hare Hatch, Reading, Berkshire RG10 9ES, United Kingdom.

If you exercise your right to cancel your order after the goods have been despatched, you will be responsible for returning the goods to GTO Parts at your own risk and cost. Therefore, we strongly recommend you use an insured delivery method. For items which cannot ordinarily be returned by postal service, we will at your request use our reasonable endeavours to arrange a courier to collect the goods. (See below in relation to the return of faulty goods.)

All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on the Website:

Your item is complete and in 'as new' saleable condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging)​

Any use of the product is relative to examining it, and ensuring it suits your needs. We can’t accept items that have obvious evidence of heavy use, such as scuffs, marks, scratches. GTO Parts do not sell products on a trial basis.

Where the item has been used within the 14-day returns period, we may make a further deduction from any refund if the value of the goods has been reduced

 It is returned with the original box and packing you received with it

A proof of purchase must be supplied​

You must also return any free gifts which came with the product, which also must be in their original packaging and in a saleable condition​

You will not have any right to cancel a purchase for the supply of any of the following goods:​

Orders that have been specially ordered/made to your individual specification(s) or clearly personalised​

Goods which are liable to deteriorate or expire rapidly​

Until such time as you return the goods to us you must take reasonable care of the item(s). Any use of or damage to the delivered goods or product packaging beyond that necessary to inspect the goods upon delivery may result in you incurring a further restocking charge to cover the loss that we might reasonably expect to incur in reselling the item(s).

Subject to the above, if you exercise your right to cancel your order within 14 days (where the goods are not found to be faulty), you will be refunded within 30 days, including the costs of delivery. A 10% re-stocking fee may be deducted from your original invoice price (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), or if specially order for you. See below.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. We will withhold reimbursement until we have received and inspected the goods.

All special order items are non-refundable. Special order items are deemed as items not listed on our website, or showing as currently out of stock, or especial ordered for you, the client.

For faulty goods we offer the following terms:

You will always have the option of an exchange or refund if the fault occurs within 14 days of delivery.​

If the fault has occurred within the first six months after delivery but after the first 14 days, you can ask us to repair or replace faulty goods. However, we can choose the solution that is more proportionate or practical for us.  In the majority of cases, we will send an item for repair in the first instance. If the repair is unsuccessful, you can then claim a replacement or a full refund.  Alternatively, we will seek to agree a price reduction with you if you wish to keep the product​

After six months, unless you can demonstrate that the fault was present at the time of original delivery or we have previously arranged a repair and this has failed to resolve the fault, our liability will be limited to providing you with reasonable support to make a claim under the manufacturer’s warranty, where applicable​

In all cases we reserve the right to inspect the product and verify the fault and, if no fault is found, return the product to you. In these circumstances, no refund will be processed until the returned goods have been received by us and an appraisal made as to any fault. This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear​

Any refund due to a fault or other defect will include a refund of the delivery charge. In such circumstances we will also arrange collection of the faulty item (excluding small items that can be sent via the postal service). Beyond six months you will be responsible for covering the costs of returning the goods (unless you have been able to establish that the goods were defective at the time of original delivery, in which case we will reimburse your costs as set out above). We strongly recommend you use an insured method​

Refunds will be processed within 30 days of receipt of the returned products.

We will make the reimbursement without undue delay, and not later than:

30 days after the day we receive back from you any goods supplied, or​

(if earlier) 30 days after the day you provide evidence that you have returned the goods, or if there were no goods supplied, 30 days after the day on which we are informed about your decision to cancel this contract​